Our watches have a 3ATM water resistance, meaning they can handle splashes and rain but are not suitable for swimming or diving.
Water resistance can be affected by factors like an improperly screwed crown, sudden impact, or temperature changes.
Please note that any markings on our dials are decorative and do not indicate actual water resistance levels.
Every watch comes with a 2-year warranty, reflecting our confidence in the quality and craftsmanship of our products.
We assemble as many of our watches as possible in the USA, ensuring quality craftsmanship and attention to detail. However, to reduce wait times, we may collaborate with trusted partner workshops in countries like China, Malaysia, and Singapore.
Some custom Seiko mods may be assembled outside the USA due to workshops not selling individual parts. In such cases, you will be notified before assembly.
For any questions about assembly locations, feel free to contact us—your satisfaction is our priority.
We offer a 30-day money-back guarantee from the date you receive your watch. This ensures your complete satisfaction with your purchase.
Your order confirmation is automatically sent to your email immediately after placing your order.
If you haven’t received it within 24 hours, please check your spam or junk folder as it may have been redirected there. If it's still missing, feel free to contact us via email (support@oregamiwatches.com), and we’ll be happy to assist you in verifying your order.
Cancellations are accepted within 24 hours of placing your order at no additional cost.
You can contact our support team via email, Facebook, or through our website for any assistance you may need.
Delivery typically takes between 4 to 12 days. However, delays can occur due to high demand or logistical issues.
Yes, if you missed the cancellation window, you can still return the watch under our 30-day money-back guarantee. Please contact us to initiate the return process.
During peak periods, we may experience high order volumes, which can lead to longer processing and delivery times.
After the initial 24-hour window, cancellations are not possible as we begin procuring components immediately.
